Helpdesk 24/7
Whether you just need a quick answer to a simple ‘how to’ question, better deals on new hardware or just a second opinion on whether a proposed solution will work, we can help. SDL Computers’ Managed IT Support service can answer any and all of your tech-related queries.
Many people see the world of IT & telecoms as a wormhole of complication and complexity and don’t know where to start when an issue arises.
Our Helpdesk services of course, will help you through any problems, but we also give customers the tools to improve their business performance with real-world technology that’s easy to use.
70% of all technical support issues resolved on the first call.
97% of all support issues resolved by experienced IT engineer remotely – We own your issues!
We understand that IT support isn’t just about the quick fix of an immediate problem. We believe in proactively reviewing and adjusting for the customer’s long-term needs.
SDL Computer’ Helpdesk service offers robust and cost-effective, multi-vendor support to meet operational requirements, freeing up your staff to focus on more complex business issues.
Our Service Level Agreements guarantee your end-user ‘up-time’ and decreased disruption to core business activities and are backed by maintenance contracts that ensure your equipment is supported from day one to day-dot.
The Helpdesk answers, logs, resolves and manages all customer calls, enabling simple support, no matter the complexity of your systems, all with a friendly service.
Our Helpdesk also offers less risk, at a lower cost than open market or in house alternatives, because we know the technology you’re using inside-out and we may even be able to resolve your issues via remote access to your hardware.
Should this route fail, your issue will be escalated to our specialist team, who will work tirelessly, even if an existing third party contract is already in place and we need to act on your behalf, until the issue is resolved.
Managed IT Support
If your business needs a reliable, efficient connection to operate, we can take that responsibility for you and manage your network Infrastructure, protecting you from over-complication and unwanted access.
Even though we make our solutions as simple as possible, there may be times when you need a helping hand. We understand that not everyone can be expected to have the technical knowledge to solve issues themselves.
Thankfully, we have the expertise to provide your company with Helpdesk services that act as an extension of your business. Plus, IT support isn’t just about the ‘quick fix’ for a specific problem, it’s about giving our customers the tools to improve their business performance with real-world technology that’s easy to use.
Though, our team of highly trained engineers are ready 24/7 and have the experience and know-how to ensure your issues are fixed at warp speed. It also means we’ll keep you in the loop if the fix can’t be done immediately and we’ll let you know in simple terms what the problem was and how to stop it from reoccurring in the future.
ESSENTIAL TO BUSINESS BEST PRACTICE
We understand that IT support isn’t just about the quick fix of an immediate problem. We believe in proactively reviewing and adjusting for the customer’s long-term needs.
Hardware and Software – Tailored to you
At SDL Computers, we understand that professional service is the key to the efficient, practical implementation of IT products and services.
We have built an enviable client retention rate in a highly competitive industry because our Account Management and Customer Service teams offer an in-depth consultative approach to procurement and deployment. They work closely with customers to understand your entire business’ needs and recommend only the most appropriate solutions.
Our efficiently managed operations and supply chain management deliver express next-day supply for over 30,000 items held at our distributors.
Configuration & Deployment
SDL Computers offer various pre-sales and post-sales advice on suitable systems and installation services, as well as choosing the right software to meet your needs.
We provide full solution consultancy as our initial approach, helping you to achieve the highest ROI and will look after the entire process, including any software and hardware that needs to be installed.
When it comes to deployment, our project management team provide a well-documented plan of milestones for you to keep pace with our progress of migration, every step of the way.
Disaster Recovery & Back-up
We all like to stay positive, but in the business world, sometimes you simply have to plan for the worst. SDL Computers’ Disaster Recovery & Back-up services ensure that you stay online and your business can continue to operate despite rain, fire, theft or flood – or anything else for that matter.
Unplanned IT system loss can create an operational black hole at any time, whether through human error, hardware fault, malicious act or site disaster. The ramifications are likely to be dramatic or even catastrophic on a company’s ability to trade and operate.
Many businesses are required to implement business continuity plans to comply with insurance requirements, while others do it for good governance and to protect their investment.
Disaster Recovery
- SDL Computers Disaster Recovery services include comprehensive risk assessment, business continuity planning and other options such as off-site data storage and standby systems. Combined with full admin-level access, Parallels Plesk control panel and 100Mbps connections, we can ensure that whatever challenges your business faces, we can get you back up and running in no time.
- The challenges for every business are increasing. Markets are tougher and margins are tighter, meaning efficiency and mobility are becoming essential to remain competitive, no matter your industry. But, we know that adapting to new technology and workforce behaviour can be challenging. That’s why we believe in creating flexible and agile solutions that help you easily move with the times.
On-Site Resource
- If you would prefer to keep your recovery solution on-site, we will work with you to design a solution according to those areas of your organisation that are most at risk.
- In the event of a business-critical situation, our Rapid Response Team will work quickly and thoroughly to identify, diagnose and resolve the issue. Our recommended solution is then passed back to our administration teams who can provide you with a comprehensive quote and honest advice, so that can confidently take the next step.
- SDL Computers delivers focused Business Continuity services that offer everything from impartial assistance in planning and reducing risk, through to flexible solutions that enable you to recover quickly. We are happy to respond to your needs as quickly as we can, working with your partners to bring your business to an operational state as soon as possible, if you experience an unavoidable failure or disaster.
Data Continuity
- SDL Computers’ Advanced Recovery and Continuity Appliance (ARCA) is a perfect complement or replacement to existing tape back-ups. Its ability to provide short-term recovery for individual files, database or mail messages, all the way to a full production Server, means we can get your operation running again in a matter of minutes.
- ARCA is a network attached storage device for Windows Servers that comes preloaded with all back-up, recovery and virtualization software it needs to protect your business. Your entire back-up chain is replicated, giving you multiple levels of redundancy, so that you’re always covered, no matter what.